Digitalisation and age – the use of digital services by people aged 65+

Whether in the form of ticket machines, self-service check-in machines at airports, or online banking and shopping: digital services are becoming more and more widespread. Face-to-face contact decreases as the number of self-service technologies (SSTs) increases.

Digitalisation can lead to age-related social inequalities, as it might disadvantage people who do not use digital services (either because they can’t or don’t want to). To ensure that older adults are not excluded from our society, it is important to assess the use of digital services by people aged 65+.

IAF conducts research on how older adults perceive self-service technologies and their attitudes towards them. The experiences of people aged 65+ with digital services are examined by means of a survey (online and paper).


Project team

Sabina Misoch (IAF; Lead), Annemarie Schumacher (IAF)


Think Tank Thurgau