Michael Ziegler

IPM Institut für Informations- und ProzessmanagementDozent für Wirtschaftsinformatik

+41 58 257 16 42michael.ziegler@ost.ch

Michael Ziegler is a research associate at the Institute for Information and Process Management. He is involved in various projects with a focus on process management, web development and data science. Previously, he worked for various companies in diverse industries. He completed an apprenticeship as a mediamatics before studying economics at the University of Zurich and business process management at the FHV. He is currently studying Information Systems at the University of Liechtenstein.

Area of Expertise

  • Process management, process modeling
  • web development
  • database modeling
  • Business analysis, requirements engineering
  • Project management, project portfolio management


  • MSc Information Systems (2023)
  • M.A. Business Process Management
  • B.A. Economics
  • Supplementary examination Passerelle
  • Professional apprenticeship as mediamatiker (incl. technical vocational baccalaureate)

Professional Experience

  • Research Associate at the Institute for Information and Process Management (OST)
  • Research associate at the Swiss Institute for Entrepreneurship (FHGR)
  • Project Manager Business Processes (Thyssenkrupp Presta)
  • Segment Manager Private and Investment Clients (Raiffeisen Switzerland)
  • Employee project and process management (SGKB)
  • Trainee Project Management (Swisscom AG)
  • Clerk Disposition Controlling (Lidl Schweiz AG)
  • Management Support (Clariden Leu AG)
  • Web Developer (2sic Internet Solutions GmbH)

Teaching Experience

  • Business Processes (Bachelor level)
  • Business Process Management Fundamentals (Bachelor level)
  • Coach for practical projects (Bachelor level)
  • Innovation Management (FHGR, Bachelor level)


  • Research project "Children's rights in your pocket" for the participatory design of a web application, project partners: PH Lucerne, UNICEF Switzerland and Liechtenstein, Paul Schiller Foundation, Federal Social Insurance Office and others.
  • Research project "COFUSE" for the co-creation of smart energy services in the heating sector, project partner: St.Galler Stadtwerke

Peer-Reviewed Journal Articles and Conference Proceedings

  • BALDAUF, M., INGOLD, S., THOMA, A., DICKENMANN, C., ZIEGLER, M. (2023). Children’s Rights in Your Pocket – Lessons Learned from a Three-Year Case Study on Participatory App Design with Children. Proceedings of the 22nd International Conference on Mobile and Ubiquitous Multimedia.
  • STÖCKLER, S., BEKIRI, V., ZIEGLER, M. (2023). Vom belegorientierten zum prozessgetriebenen ERP – Workflow neu gedacht. Proceedings of the SAP Academic Community Conference 2023 DACH. doi:10.14459/2023md1719876
  • RISS, U., ZIEGLER, M., SMITH, L. J. (2022). Value in Digital Technologies and Services. In Lorna Uden (Ed.), Fifteenth International Conference on Knowledge Management in Organisations. Cham: Springer CCIS.

Teaching related publications

  • ENDL, R., ZIEGLER, M. (2023). Strategische Prozessorganisation bei der Schob AG. Open Education Platform for Management Schools, 316.
  • ZIEGLER, M. (2022). Fallstudie zu operativem Prozessmanagement: Steering AG. Open Education Platform for Management Schools, 321.
  • ENDL, R., ZIEGLER, M. (2022). Fallstudie zu strategischem Prozessmanagement: MicroElectric AG. Open Education Platform for Management Schools, 312.
  • ENDL, R., ZIEGLER, M. (2022). Prozessmodellierung, -analyse und -optimierung bei der Versicherungs AG. Open Education Platform for Management Schools, 315.


  • TÖDTLI, B., KRAFT, M., ZIEGLER, M., BINDER, P. (2023). Cyberbullying Detection using Machine Learning: Insights from an Applied Research Project. "EXPLORING CRITICAL CHALLENGES FOR THE CHANGING NATURE OF WORK".
  • GROHER, W., ZIEGLER, M. (2023). IT-Puls: Process Mining in der Praxis. OST-IPM.