Michael Ziegler

Michael Ziegler is a research associate at the Institute for Information and Process Management. He is involved in various projects with a focus on process management, web development and data science. Previously, he worked for various companies in diverse industries. He completed an apprenticeship as a mediamatics before studying economics at the University of Zurich and business process management at the FHV. He is currently studying Information Systems at the University of Liechtenstein.

Area of Expertise

• Process management, process modeling
• web development
• database modeling
• Business analysis, requirements engineering
• Project management, project portfolio management

Education

• MSc Information Systems (2023)
• M.A. Business Process Management
• B.A. Economics
• Supplementary examination Passerelle
• Professional apprenticeship as mediamatiker (incl. technical vocational baccalaureate)

Professional Experience

• Research Associate at the Institute for Information and Process Management (OST)
• Research associate at the Swiss Institute for Entrepreneurship (FHGR)
• Project Manager Business Processes (Thyssenkrupp Presta)
• Segment Manager Private and Investment Clients (Raiffeisen Switzerland)
• Employee project and process management (SGKB)
• Trainee Project Management (Swisscom AG)
• Clerk Disposition Controlling (Lidl Schweiz AG)
• Management Support (Clariden Leu AG)
• Web Developer (2sic Internet Solutions GmbH)

Teaching Experience

• Business Processes (Bachelor level)
• Business Process Management Fundamentals (Bachelor level)
• Coach for practical projects (Bachelor level)
• Innovation Management (FHGR, Bachelor level)

Projects

• Research project "Children's rights in your pocket" for the participatory design of a web application, project partners: PH Lucerne, UNICEF Switzerland and Liechtenstein, Paul Schiller Foundation, Federal Social Insurance Office and others.
• Research project "COFUSE" for the co-creation of smart energy services in the heating sector, project partner: St.Galler Stadtwerke

Peer-Reviewed Journal Articles and Conference Proceedings

• RISS, U., ZIEGLER, M., SMITH, L. J. (2022). Value in Digital Technologies and Services. In Lorna Uden (Ed.), Fifteenth International Conference on Knowledge Management in Organisations. Cham: Springer CCIS.

Teaching related publications

• ENDL, R., ZIEGLER, M. (2022). Fallstudie zu strategischem Prozessmanagement: MicroElectric AG. Open Education Platform for Management Schools.
• ENDL, R., ZIEGLER, M. (2022). Prozessmodellierung, -analyse und -optimierung bei der Versicherungs AG. Open Education Platform for Management Schools.
• ZIEGLER, M. (2022). Fallstudie zu operativem Prozessmanagement: Steering AG. Open Education Platform for Management Schools.